Shipping policy

Last updated: 21 October 2026

This policy explains where we deliver, delivery costs, tracking and what to do if there is a delivery problem.

Delivery area and cost

We currently deliver to addresses in the Republic of Ireland. Standard delivery is free with no minimum order value. Any delivery restriction or optional paid service will be shown before you place your order.

Delivery time

We prepare and dispatch your order within 2–5 working days. Delivery to Ireland then usually takes 6–12 working days, so most orders arrive within about 8–17 working days of ordering. These are typical times, not a guaranteed delivery date. Unless a different delivery period is expressly agreed with you, your order will be delivered no later than 30 days after the sales contract is concluded.

We will contact you if we become aware of a significant delay. If we fail to deliver within the applicable period, you have the remedies provided by applicable consumer law.

Where we ship from

We send every order from our supplier's warehouse in China, with tracked international shipping. Items from one order may arrive in separate parcels. You will not be charged an additional standard delivery fee because an order is split.

Taxes and import charges

The checkout displays the total price and any delivery charges or taxes collected by Maeve & Wren before you place the order. Maeve & Wren will not ask you to pay an additional amount that was not disclosed before purchase.

If a carrier or authority asks you to pay import VAT, customs duty or a clearance charge that was not disclosed before you ordered, please email support@maeveandwren.com before paying. These charges are paid by Maeve & Wren: we will arrange payment with the carrier or, if you have already paid, refund the amount in full when you send us the receipt.

Tracking

Tracking details are provided after dispatch when available. Tracking information may take a short time to update. If tracking has not updated for several working days, contact us with your order number.

Incorrect addresses

Please check your delivery address before ordering. If you notice an error, contact us immediately. We will try to help, but an address cannot always be changed after processing or dispatch has begun.

Delayed, missing or damaged parcels

Maeve & Wren remains responsible for the goods until you, or a person nominated by you, takes physical possession of them, unless you independently arranged a carrier that we did not offer.

If a parcel is significantly delayed, missing, damaged in transit or marked as delivered but cannot be found, email support@maeveandwren.com with your order number and relevant tracking information or photographs. We will investigate and provide the remedy required by applicable law.