Refund policy

Last updated: 20 August 2026

This policy explains your right to change your mind and your rights where goods are faulty, damaged, incorrect or not as described. Nothing in this policy limits any mandatory rights under Irish or European Union consumer law.

14-day right to cancel

For most goods bought online, you may cancel without giving a reason within 14 days after the day you, or a person nominated by you, receives the goods. If one order is delivered in separate parcels, the period begins when the final parcel is received.

To cancel, email support@maeveandwren.com before the 14-day period expires. Include your order number and a clear statement that you wish to cancel. You may use the model cancellation form below, but it is not compulsory.

After notifying us, you must send the goods back within a further 14 days.

Return instructions and costs

Please contact us before sending a return. We will provide the correct return instructions and return destination for your order. Do not send goods to an address shown on a parcel without first contacting us.

For a normal change-of-mind return, you are responsible for the direct cost of returning the goods. Clothing and accessories can normally be returned by post. We recommend using a tracked service and keeping proof of postage.

If goods are faulty, damaged on arrival, incorrect or not as described, Maeve & Wren will cover reasonable return costs or provide an appropriate prepaid return method.

We do not charge a restocking or return-processing fee.

Condition of returned goods

You may inspect and try on goods as you reasonably would in a physical shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and fit. Please return goods clean and securely packaged and, where reasonably possible, with their original tags and accessories.

Refunds

For a valid cancellation, we will refund the price paid and the cost of our least expensive standard outbound delivery option. Standard delivery across Ireland is currently free.

We will refund you without undue delay and no later than 14 days after you tell us that you are cancelling. We may withhold the refund until we receive the goods back or you provide evidence that you sent them, whichever happens first. Refunds are made to the original payment method unless you expressly agree otherwise.

Faulty, damaged or incorrect goods

If goods are faulty, damaged, incorrect or not as described, contact support@maeveandwren.com with your order number and details of the issue. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, price reduction or refund. These rights are separate from the 14-day change-of-mind right.

Exceptions

The statutory cancellation right may not apply to certain goods, including goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health-protection or hygiene reasons after the seal has been broken. Any relevant exception will be identified before purchase. Sale items retain the same statutory rights.

Model cancellation form

To: Matěj Šandera, trading as Maeve & Wren, Mříč 57, 382 03 Křemže, Czech Republic; support@maeveandwren.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:
Goods:
Ordered on:
Received on:
Name:
Address:
Date: